Throughout our 116 history, The Mission has cared for Wellingtonians who find themselves on hard times, adapting our services to meet the need. 

Today, that must continue. We want to ensure that everyone in Wellington, no matter their circumstances, has access to food, support and the necessities they need at this time.

Here’s an overview of how we’ve adapted our services, as we continue to help people and families;

Following the Government’s announcement to lift the NZ COVID-19 Alert Level to Level 4 as of Wednesday 26 March, The Wellington City Mission has made changes to its service delivery. We’re aligning our own Pandemic Plan with the four-tier alert system.

While we’ve closed our doors to prevent physical contact, our essential services are still available to those who need help during this period. If you need help, please contact our free 0800 number: 0800 245 0900, Monday to Friday 8:30am-4:00pm.

We’re continuing to distribute food parcels through the front door of The Mission with appropriate physical distancing measures in place.

Staff are now using our fleet of vehicles for the delivery of food parcels to peoples’ door steps. Our social workers are also maintaining phone contact with people and families during this period to make sure they’re okay.

We’re taking a co-ordinated approach, liaising with local social services and coordinating the distribution of food, supporting local Foodbanks and making sure they’re able to meet their demand in their local community.

Our Mission for Youth School is closed, with students undertaking unit standards from home.

Our City Mission Stores (Petone and Taranaki Street) will remain closed for the lockdown period. Please refrain from dropping off items/donations to both stores until the Stores have opened again.

Every precaution is being taken to safeguard the wellbeing of our dedicated staff across all areas of our charity. Our staff have capacity to work from home as necessary. In-house we are scaling up our workplace health and hygiene practices and providing sanitizer, extra workplace cleaning, good hygiene etiquette education and daily all staff briefings.

We will continue to show love and compassion, as the support we give and the work we do will not stop.

If you have COVID-19 symptoms, call Healthline 0800 358 5453 for advice and further information.

Other essential services that are still open:

  • Supermarkets
  • Service Stations
  • Pharmacies
  • Banking services

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