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Pautoko, Manaaki (Leader, Community Services)
We are looking for a dynamic team leader, Poutoko, Manaaki (Leader, Community Services), to join our Community Services team at the Newtown offices at the Wellington City Mission. Wellington City Mission (WCM) is a faith-based community organisation that has been supporting those in need through the provision of a range of social services in the Wellington region for 117 years.
Our community lounge provides a meeting place for all members of our community, regardless of their background. Our teams work with people in the community who may be marginalised by issues such as homelessness, mental health, family and relationship breakdown, domestic violence, alcohol, and other drugs and/or engagement with the criminal justice system. A big part of this role is having the empathy and support available for our guests. Our reception area is the initial entrance and meeting place for all guest/clients/visitors to our premises. It is important that every person who enters our doors receives the same warm welcoming greeting underpinned by our Mission values of Aroha, Tumanako, Manaakitanga and Whanaungatanga.
Our ideal leader will have:
- Commitment to work within the ethos and values of the Wellington City Mission.
- Exceptional communication skills and the ability to engage warmly and with empathy with employees, guests, and volunteers at all levels and from a diverse background.
- Qualifications in community development, social work, mental health, AOD or relative field and/or equivalent experience.
- Experience supporting people with complex needs including issues of homelessness, mental health and alcohol and other drugs.
- The ability to prioritise tasks within a changing environment.
- Excellent planning and organisational skills.
- Demonstrated skills in managing conflict, and de-escalating incidents.
- Demonstrated ability to create/maintain a stimulating and safe environment.
- Initiative, flexibility, and the ability to work in a team environment.
- Good sense of humour and ability to create a fun and supportive environment.
- A demonstrated commitment to the provision of quality services.
- Honesty, integrity, and an understanding of the significance of confidentiality
- Experience in the hospitality/restaurant industry would be a bonus
The Poutoko, Manaaki (Leader, Community Services) has three main functions:
- ensuring the safe and welcoming environment of our Tā te Manawa /Community Lounge, and reception area
- providing direction, guidance, and oversight to staff and volunteers within these areas
- upholding exemplary standards of service and guest experience while ensuring that our community lounge and reception remain a safe, cost effective and smooth-running operation.
If you are interested in this position please submit a cover letter and an up-to-date CV. For a copy of the position description, please email your request to mailto:mailto:firstname.lastname@example.org.
Housing Advocate/ Kaiārahi
Full-time position, 40 hours/week Monday to Friday
Wellington City Mission (WCM) is a faith-based community organisation that has been supporting those in need through the provision of a range of social services in the Wellington region for 117 years.
We are looking for a Housing Advocate/ Kaiārahi to join our residential services team. This position is based within Te Pūnaha Pā, our transitional housing service at Tory Street, Te Aro. Taking a kaupapa Māori approach, this role involves strength-based assessments, support plans, advocacy and guidance to support manuhiri wellbeing on the journey to finding a new home. The successful candidate must have a full, clean driver’s licence.
The successful candidate will have the following qualifications and/or equivalent experience:
- A social work or equivalent qualification or experience working in the advocacy space. Specific experience in the housing advocacy space would be preferred but not essential.
- Demonstrated social work capability, ideally with experience in working in transitional housing, mental health, and addictions.
- Experience in working with people from differing socio-economic backgrounds, cultures and ethnicities.
- Demonstrated resilience, problem solving techniques and flexibility.
- Demonstrated experience in managing challenging people situations.
- Demonstrated experience in working collaboratively with community agencies and an understanding of working within the context of a faith-based NGO.
- Excellent time management and organisational skills.
- Competent with Microsoft Office applications and have excellent report writing and written communication skills.
If this position interests you, please send your cover letter and an up-to-date CV to email@example.com. Short-listed candidates will be sent an application form to complete. The successful candidate will be required to undergo Police vetting.
For a copy of the job description or for more information about this position, please email firstname.lastname@example.org.
Applications close 30 September 2021.